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The Guardian - US
The Guardian - US
World
Leyland Cecco in Toronto

MYSTERIOUS: Air canada ordered to pay customer who was misled by airline s chatbot - You Need To See This

Air Canada Canada
Air Canada planes on an airport tarmac.
The judge wrote that Air Canada’s customers had no way of knowing which part of its website – including its chatbot – relayed the correct information. Photograph: NurPhoto/Getty Images

Canada’s largest airline has been ordered to pay compensation after its chatbot gave a customer inaccurate information, misleading him into buying a full-price ticket.

Air Canada came under further criticism for later attempting to distance itself from the error by claiming that the bot was “responsible for its own actions”.

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