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The Economic Times
The Economic Times
Business

THE TRUTH ABOUT: Air india makes tangible progress in transformation but turnaround will take time singapore airlines - The Untold Story

New Delhi [India]: Air India has made tangible progress in its multi-year transformation, with improvements in customer experience and operational performance, although the transformation process will take time, Singapore Airlines (SIA) Group said on Wednesday.

In its financial results announcement for the first half of FY2026-27, SIA said customer sentiment towards Air India has also improved, as reflected in the positive trajectory of its Net Promoter Score (NPS).

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