Bolt Thailand announced on Wednesday it had sacked and permanently banned the ride-hail driver accused of assaulting a Japanese passenger.
The statement said the company is also providing "full assistance" to the passenger.
The ride-hailing company said it was aware of the incident, which occurred in Bangkok's Sukhumvit area, and expressed its deep regret. Bolt had a zero-tolerance policy regarding violence or inappropriate behaviour by riders using its platform.
Bolt Thailand had also permanently suspended the driver's account, and banned him.
A 52-year-old Japanese restaurateur complained to police that he was assaulted by a ride-hailing platform driver in the Asok area of Bangkok on May 28 during an argument over the previously agreed fare.
The passenger said the driver had stopped and told him that was as far as he was willing to go for the agreed fare. When he argued with him, the driver allegedly assaulted him. The incident was reported on a popular Facebook page on Monday, and immediately went viral.
According to Bolt, the driver wanted to apologise to the passenger and take responsibility for his actions. The driver respected the passenger's decision not to meet him.
Bolt stressed that passenger safety remained its top priority.
