A care home threatened a grieving family with bailiffs after wrongly charging them for a dead woman's "outstanding care fees".
The woman was living in a care home in St Helens and paying for some of it through a "top-up fee" before she died in April 2020. One year after she died, the woman's family received a bill from the care home for £2,669 for "unpaid fees" on the mum's account, despite thinking they had paid everything that was owed.
The family asked for a breakdown of the debt, which showed fees from a time where the woman was not a resident at the care home. The family disputed the fee's and the care provider threatened to call in a debt collection agency on May 21, 2021.
