I placed a time-sensitive order and, because of the postal strikes, the retailer sent it with the courier Evri. It never turned up. Instead, I keep getting messages from Evri stating that it’s been delayed and should be dispatched on the next working day. I tried to contact them. There is no phone number or email address that I can see on its website. I phoned a number suggested by Google and the voice recognition answering service demanded the Evri tracking number. Six times I tried to tell the disembodied voice the number, and each time it failed to recognise what I was saying, told me to call back with the correct tracking number, and then cut me off.
RY, North Burlingham, Norfolk
Evri is a reincarnation of Hermes, whose reputation for service was so dire that, last March, it hoped for a fresh start with a new name. Alas, altered branding had little effect on its performance, and the company was ranked the worst performing parcel delivery service for the second year in a row in a recent survey by Citizens Advice.
