The car rental company Hertz has been experiencing a surge in customers due to a global IT outage affecting various airlines and businesses. Despite not facing any disruptions to their IT software, Hertz has witnessed an increase in customer inquiries at both call centers and physical locations.
The head of customer experience at Hertz mentioned that it has been an exceptionally busy period for the company, with a notable rise in customer demand. The impact has been particularly felt on the East Coast, specifically in cities like Atlanta, Newark, Orlando, and Charlotte, especially for one-way reservations.
