Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Guardian - UK
The Guardian - UK
Business
Anna Tims

YOU WONT BELIEVE: Holiday horrors airbnb and booking com users battle for refunds as stays go wrong - What They Never Told You

The back of a tourist in a bright blue bucket hut and yellow cardigan in front of a lavender field with a tree to the right
Unlike lavender the refusal of Airbnb and a host to refund a couple traumatised after an oak crashed on to the Provence cottage was anything but calming. Photograph: BTWImages/Alamy

The 100-year-old oak fell on the first day of the holiday. It crashed on to the terrace where James and his partner, Andrew, had been breakfasting minutes earlier, smashing the table and chairs and crushing the windscreen of their hire car.

The Airbnb cottage in Provence, France, was engulfed by the branches that broke the living room window and damaged the roof. “I was sure the ceiling was going to come in,” says James. “If it had fallen minutes earlier we would have been seriously injured or killed.”

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.