These days, it seems you can't purchase a product or service without the company promptly following up with a survey asking, "How are we doing?" or "Would you recommend us to others?" Try to get a quick response when you have a complaint, however, and businesses aren’t always so eager to hear from you.
In fact, when it comes to seeking help with a problem, consumers' top frustrations are figuring out how to contact the company and being forced to listen to long messages before being allowed to speak to an agent, according to the 2023 National Customer Rage Survey.
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