The key question raised by the Horizon story is whether it’s a scandal or a crisis. Why is that important? Simply this: although scandals generate controversy, shock, anguish and anger, they don’t result in significant change. After a while, the public becomes bored, the media caravan moves on – to the next story, the next scandal; politicians piously declare that “lessons have been learned” (though heads rarely roll), and so on. Crises, on the other hand, do lead to systemic change, at least in working democracies. Laws change, institutions are closed or radically reformed, culprits go to jail… life does not go on as before.
There’s no question that the Post Office’s inhumane treatment of sub-postmasters constituted an egregious scandal. And initially there were indications that it might actually have become a crisis. Just a week after Mr Bates vs the Post Office aired on ITV, for example, the prime minister announced that the government would be introducing a new law to quickly exonerate and compensate the victims of “one of the greatest miscarriages of justice in our nation’s history”.
