Calling the IRS used to feel almost unavoidable when you needed an old tax record, wanted to confirm a payment, or had questions about money you owed. That’s increasingly no longer the case, and the agency is actively encouraging taxpayers to use its expanding collection of digital services for routine tax matters. In an August 28 announcement, the IRS highlighted online options for accessing tax records, checking refunds, making payments, managing payment plans, viewing notices, obtaining identity-protection PINs, and handling certain tax-professional authorizations. Many IRS online services are available through an Individual Online Account, while other tools on IRS.gov don’t even require you to sign in. Here are eight IRS tasks that you can now handle online instead of calling.
