Ryanair is known for its no-frills flying experience and it's also known for having a forthright approach on its social media channels. So anyone going on twitter to complain about the low-cost airline had better be prepared for a punchy response.
And the airline didn't disappoint when one passenger tweeted Ryanair to complain about how their party of eight were split up on a flight. The customer said it was frustrating what happened when they checked in.
Twitter user Grant wrote: "I understand selling seats to people with a preference, however, why on earth when I check in a party of 8 for random seats, you literally split everyone in the party up? Really frustrating."
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The Ryanair twitter account replied by paraphrasing the complaint as: "I chose random allocation & I'm angry that we were randomly allocated."
Another twitter user, Simon, replied: "If you want to sit together pay the £4.99 to select a seat." This prompted Ryanair to say: "Do what Simon says."
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