Social media companies have faced backlash after backlash over the last few years, but they've always insisted the same thing: that their products are neutral tools. We're not manipulators, they insist. We're connectors. Honest!
But that illusion has been well and truly shattered this week. An LA jury has found both Meta and YouTube liable for designing addictive products that harmed a young user, marking the first successful case of its kind. And potentially, hopefully, the beginning of a shift in how we think about digital interfaces – a shift that could change UX design forever.
