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Daily Record
Daily Record
National
Press Association & Sarah Vesty

UNBELIEVABLE: Storm arwen response by energy firms unacceptable after thousands left without power - Caught on Camera

Thousands of customers were provided an "unacceptable service" following Storm Arwen, which caused nearly one million homes across the country to lose power.

Three network operators - Northern Powergrid, Scottish and Southern Electricity Networks and Electricity North West - have paid nearly £30 million in compensation to those affected by the bad weather last November.

Energy watchdog Ofgem has said that the trio have also agreed to pay another £10.3 million in " redress payments ".

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