The Post Office has plummeted from its position as Britain’s sixth-most-trusted financial, banking and insurance brand to 135th in the space of just 12 months amid public outcry over the Horizon IT scandal, new polling suggests.
The company is now at risk of losing a third of its “heartland” older customer base, the study found, with the number of over-50s considering using Post Office services falling from 60 to 40 per cent in less than a year.
