For 61-year-old Karen Biss, Sept. 11, 2001, feels like yesterday.
At the time, Biss worked as a leader at a software company a couple of blocks from the Twin Towers. She had stopped on her way to work to get a bouquet of flowers for her office when she saw debris falling from the sky. After that day, she wanted to get involved and find a way to help, so she briefly volunteered at Ground Zero with the Red Cross. She also continued to commute by ferry from her home in New Jersey to her downtown office until she left her job that November.
