Southwest Airlines CEO Bob Jordan was conspicuous by his absence from Thursday’s U.S. Senate committee hearing into the carrier’s December holiday meltdown.
Committee chair Maria Cantwell, D-Washington, pointed to Andrew Watterson, the company’s chief operating officer who fielded questions from elected officials, and elevated Jordan’s no-show.
“Your CEO didn’t want to show up,” Cantwell said. “Now we could have figured out a way to get him here, but you’re the operations guy and I thought, ‘You know what, I really want to talk to you.’”
