Imagine driving through a toll plaza, hearing the FASTag beep and continuing your journey. A few minutes later, your phone shows a toll deduction even though you were charged once already. Or worse, money gets deducted when your vehicle never crossed that toll plaza. Before you assume the money is gone, there is a way to challenge the transaction. FASTag users can raise a complaint, ask for an investigation and seek a refund if the deduction is found to be incorrect.
