Used to work at Nordstrom. Our location had just opened up, and I sold shoes. We had a very strict policy on how we helped people: one person (or group) at a time, in the order they arrive. There was a waiting list for help, so that we sales people could give you the best experience possible, rather than how it was done at other shoe stores where you're running around trying to get everyone their boxes of shoes and not actually selling them or helping them. Anyway, this old lady comes up to me, shoves a $300 shoe in my hand and tells me she wants it.
I have to tell her that I'm sorry, I'm helping someone else right now, but if she will go to this person here we'll get you on the wait list. OH she goes into an unholy rant about how she's here to spend money and she has to *wait* because she is spending more money than anyone else. I just. Ma'am. Ma'am. You will wait your turn like everyone else because a customer is a customer and we (allegedly) don't care how much you're spending we give everyone the exact same treatment.
I highly doubt she would have been happy with someone tossing a box at her and running off to the next customer. But hey, that's high-end retail for ya.
I have to tell her that I'm sorry, I'm helping someone else right now, but if she will go to this person here we'll get you on the wait list. OH she goes into an unholy rant about how she's here to spend money and she has to *wait* because she is spending more money than anyone else. I just. Ma'am. Ma'am. You will wait your turn like everyone else because a customer is a customer and we (allegedly) don't care how much you're spending we give everyone the exact same treatment.
I highly doubt she would have been happy with someone tossing a box at her and running off to the next customer. But hey, that's high-end retail for ya.