Ombudsman service is handling more than 60,000 motor finance commission cases The number of cases represents ‘quite a significant block of work’ MPs on the Treasury Committee were told. Evening Standard · Feb 11, 2025
Financial ombudsman to charge claims management firms £250 to refer a case The move aims to make funding arrangements fairer and encourage professional representatives to submit better-evidenced complaints, the service said. Evening Standard · Feb 7, 2025
Financial Ombudsman Service chief quits months after Reeves’ call for reform Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal. The Independent UK · Feb 6, 2025
Issues with mass financial complaints to be put under spotlight Sudden and significant increases in complaints can cause firms to struggle to effectively respond, delaying any customer redress, the ombudsman said. Evening Standard · Nov 15, 2024
Banking complaints reach highest level in a decade as current account gripes soar Consumers brought 24,402 credit card complaints, mostly due to perceptions around unaffordable or irresponsible lending The Independent UK · Jul 11, 2024
New charges for claims management firms proposed by financial ombudsman The proposals to charge claims managers up to £250 reflect a fairer allocation of costs, the Financial Ombudsman Service said. The Independent UK · May 23, 2024
Financial Ombudsman mulls plans to charge claims management firms The FOS said a fifth of its case workload is now through claims management companies and no-win no-fee solicitors. The Independent UK · Dec 6, 2023