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EXPLAINED: Plusnet | Rare Historical Photos

Britain’s most complained about broadband providers revealed

IN FULL

The Independent UK · Oct 26

Ofcom reveals which UK broadband providers received the most complaints in 2026

Overall complaint numbers between April and June dropped compared to the previous quarter, says Ofcom

The Independent UK · Oct 26

Ofcom reveals which UK broadband providers attracted the most complaints

The communications and media watchdog said its latest data showed that total complaints numbers were lower.

Evening Standard · Oct 26

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‘There is real danger’: landline phone users voice fears over digital switchover

Rural dwellers reveal failings in backup plans, as campaigners call for deadline to be extended from 2027 to 2030

The Guardian - UK · May 2

Awful April: What is happening to household bills?

Households are facing an onslaught of bill rises from April 1.

Evening Standard · Mar 31

Cost of living: get ready for ‘awful April’ bill increases

From council tax to water, broadband to stamps, the annual round of price rises starts on 1 April … and that’s before any fallout from Iran war

The Guardian - UK · Mar 30

BT ‘considering low-cost mobile brand’ as Revolut and Monzo plan launches

Move into budget market could involve creating new brand in-house or buying virtual network operator

The Guardian - UK · Oct 28, 2025

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BT, EE and Plusnet announce new price rises

New broadband and mobile customers are set to see even bigger price rises in 2026.

Evening Standard · Jul 31, 2025

BT refunds £18m to customers over contract failures

Ofcom fined BT £2.8 million last year after it failed to provide some EE and Plusnet customers with ‘clear and simple’ contract information.

Evening Standard · Jul 29, 2025

Martin Lewis warns of broadband price hikes from BT, Virgin and more – check for better deals now

Here’s how to find the best deals and save money before the increase comes into effect

The Independent UK · Jan 31, 2025

UK advertising watchdog cracks down on misleading broadband price ads

ASA says telecoms firms must scrap ads that do not give enough prominence in marketing to mid-contract rises

The Guardian - UK · Oct 8, 2024

Six of the UK’s biggest broadband providers judged to have ‘misled’ customers over price hikes

Advertising Standards Authority rules against BT, EE, Plusnet, TalkTalk, O2 and Virgin Media

The Independent UK · Oct 8, 2024

Plusnet mobile customers told to switch within weeks or lose number

BT Group-owned provider has already ditched its TV service and will become a broadband-only supplier

The Guardian - UK · Jun 21, 2024

Plusnet broadband has gone down – here's what we know about the outage

Plusnet is having a UK-wide outage of its broadband network – here's everything we know about it so far.

TechRadar · Jan 15, 2024

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The Guardian - UK · Dec 11, 2023

We complained about Kia but two years on we are still waiting for a ruling

The Motor Ombudsman is dragging its feet but how do I complain about it being so slow?

Evening Standard · Oct 26, 2023

Best broadband deals to expect for Black Friday 2023

Expect cheap home WiFi from Virgin, Vodafone, Sky, BT and more

Manchester Evening News · May 30, 2023

Thousands of mobile phone users urged to swap SIM cards before they stop working

Plusnet Mobile customers are being urged to switch their contract as soon as possible

Daily Mirror · May 24, 2023

'Thousands' of Brits urged to switch mobile providers before SIM cards stop working

Customers of the mobile network Plusnet Mobile have been urged to switch providers as the firm is going to shut down later this year

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Nottingham Post · May 24, 2023

Martin Lewis warns Plusnet mobile customers to switch or lose phone number

The mobile network provider will be changing

Wales Online · May 24, 2023

Martin Lewis issues warning to mobile customers who 'need to move' as provider closes down

Plusnet Mobile is expected to join the EE network

Liverpool Echo · May 24, 2023

Martin Lewis' urgent warning as thousands of SIM cards to stop working

Customers risk losing their phone numbers and no longer being able to make calls or access the internet

Daily Record · May 24, 2023

Martin Lewis urges mobile phone users to act fast as company closes down

Plusnet Mobile customers could lose their mobile phone numbers if they don't switch before the closure.

Chronicle Live · May 23, 2023

Martin Lewis issues warning to mobile customers who 'need to move' as provider set to close down

Plusnet Mobile will be closing in the 'coming months' - which means that customers with Plusnet SIM cards will no longer be able to use them

Daily Mirror · May 19, 2023

Worst broadband providers exposed - is your supplier the most frustrating in the UK?

The UK's biggest broadband suppliers have been put through their paces and these are the best and worst when it comes to call wait times.

Wales Online · May 18, 2023

Mobile and landline customers spending longer on hold than during pandemic

While average numbers of overall complaints fell year-on-year, there were clear areas where the industry needed to improve

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