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HISTORICAL FACTS: 20 - The Untold Story

Qantas releases the loyalty parachute as profits fall

Qantas Group says it made $1.25 billion in profit in 2023/24, down 28 per cent from last year, but its on-time performance and customer approval levels rose.

AAP

300 Passengers Booked First-Class Qantas Roundtrip Seats Between Australia And The US For As Low As $3,390; But There's A Catch

The airline is not obligated legally to honour fares if they are incorrectly priced

International Business Times UK

Qantas mistakenly sells hundreds of first-class tickets at heavily reduced prices

Around 300 customers managed to book first class tickets at a fraction of the price

The Independent UK

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Airline ombudsman plan gives hope to passengers but Qantas-Virgin duopoly remains unchallenged

The government’s much-anticipated white paper defers key decisions and passes the buck on the crucial issue of landing slots

The Guardian - AU

Frustrated flyers face long wait for fairer aviation

Passengers could be reimbursed for cancelled or delayed flights under a charter of rights for airline travellers, but the measures are some way in the distance.

AAP

Airline ‘customer rights charter’ to specify when cash refunds required

An “aviation industry ombuds scheme” and improved assistance for passengers with a disability will be among measures the federal government will announce on Monday to force airlines to address the extensive public discontent with their services.

The Conversation

New Australian aviation ombudsman could force airlines to pay cash compensation for delayed flights

Carriers and airports will have to adhere to customer rights charter setting out ‘reasonable and fair’ conduct – or be penalised

The Guardian - AU

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ACCC keeping ‘vigilant’ watch on Qantas and Virgin airfares after Rex retreat

Watchdog provides bleak assessment of airline competition, saying ticket prices could climb with return of duopoly

The Guardian - AU

Airfare spike fears after Rex's flight from capitals

With no Australian airline route featuring more than two companies, the competition watchdog says prices could spike with the exit of cash-strapped Rex.

AAP

Class action over Jetstar's pandemic travel vouchers

A class action against Jetstar is seeking full refunds for flights cancelled during the pandemic, alleging the airline shouldn't have issued travel credits.

AAP

Alleged tarmac trespasser had 'drug-induced psychosis': prosecutor

Woman allegedly ran into tarmac, walked under plane.

The Canberra Times

Australia’s airline duopoly won’t keep planes in regional skies

Anti-competitive behaviour has crept into so many of our essential services, including country airports, but there’s still plenty of flying to be done. Sic ’em, Rex

The Guardian - AU

Flight delays expected as British Airways and Virgin Atlantic avoid Middle East airspace due to rising tension

Exclusive: Passengers can expect longer flight times while Qantas drops its Perth-London direct route

The Independent UK

Qantas reroutes Perth-London flights due to Middle East

Qantas will once again divert flights from Perth to London through Singapore due to rising tensions in the Middle East.

AAP

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The Guardian - AU

Middle East crisis live: Israeli strikes kill at least 25 people in Gaza, Palestinian health workers say – as it happened

Israeli airstrikes hit a cluster of houses in central Gaza’s Al-Bureij camp and nearby Al-Nuseirat camp

The Guardian - AU

Afternoon Update: Reynolds defends leak to journalist; New Zealand PM starts trans-Tasman language row; and the ‘succulent Chinese meal’ man dies

Liberal senator suing Brittany Higgins over social media posts she claims damaged her reputation

The Guardian - AU

Qantas cuts Alan Joyce final pay packet by $9.3m after review finds ‘considerable harm’ to brand

Self-governance report says airline had an ‘adversarial approach’ during former CEO’s time in charge

AAP

Joyce 'command and control' ends with Qantas clawback

Alan Joyce has had millions in shares clawed back by Qantas, the airline he led for almost 15 years, after a turbulent nosedive into a reputational crisis.

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AAP

New manager sought to oversee coveted airport slots

Reform of slot allocations for airlines to land at Australia's busiest airport is under way after the government was accused of dithering on the changes.

The Conversation

If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

The financial difficulties of Rex Airlines, coming so soon after the bankruptcy of Bonza, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.

The Guardian - AU

In just three months Bonza has collapsed and Rex is on the brink. What’s gone wrong?

Australian aviation appeared vibrant in 2023. But headwinds, not seen by the public, soon hit the two airlines that were pushing down ticket prices

AAP

Advisors called in as taxpayer bailout weighed for Rex

The federal government has engaged three external consultants as it considers its options in coming to the aid of cash-strapped regional carrier Rex.

The Conversation

What is ‘slot hoarding’ – and is it locking out regional airlines like Rex?

It’s been a depressing year for regional aviation. Rex Airlines has just become the second Australian airline to go into voluntary administration this year, after Bonza’s collapse in April.

The Guardian - AU

Rex’s demise highlights industry’s favouritism of Qantas and Virgin, former watchdog chair says

Rod Sims says criticism of Rex’s decision to compete with major operators on capital city routes ignores failures of public policy

AAP

PM downplays airline duopoly as Rex waits for lifeline

A competition tsar has taken issue with the prime minister's suggestion that regional airline Rex engineered its own demise by targeting capital-city routes.

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