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FORGOTTEN HISTORY: 2 - The Untold Story

Klarna’s AI replaced 700 workers. It now wants some of them back to improve customer service

Klarna’s CEO has suggested that the AI job cuts have led to “lower quality” customer service

The Independent UK

More Klarna customers could struggle to repay loans

More Klarna customers could struggle to repay loans

Credit losses increased 17% year-over-year to $136 million in the first quarter.

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

Just 1 in 4 AI investments bring in the ROI they promise—but CEOs just can’t resist the technology.

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Marc Andreessen predicts one of the few jobs that may survive the rise of AI automation

Marc Andreessen is predicting that at least one job is safe from the rise of AI: his own.

Klarna CEO defends DoorDash deal as internet mocks ‘Collateralized Doordash Obligations’

Sebastian Siemiatkowski said U.S. customers would discover the many ways to use Klarna, as DoorDash deal inspires "The Big Short" memes.

A workforce management giant will lay off 1,750 employees to make way for AI

Nearly 8.5% of staffers will be affected as Workday joins the ranks of Salesforce and Klarna in paving a new way of work.

Klarna’s CEO warns AI will replace human workers—and his company is already living it

“I am of the opinion that AI can already do all of the jobs that we, as humans, do,” Sebastian Siemiatkowski said.

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Klarna CEO says he feels 'gloomy' because AI is developing so quickly it'll soon be able to do his entire job

Klarna CEO says he feels 'gloomy' because AI is developing so quickly it'll soon be able to do his entire job

“My work to me is a super important part of who I am,” Sebastian Siemiatkowski said.

FinTech Company to Begin Drug Testing Swedish Employees In January Ahead of IPO Move

FinTech Company to Begin Drug Testing Swedish Employees In January Ahead of IPO Move

For Mikaela Mijatovic, Klarna's director of people and HR, the move was "part of a larger effort to strengthen security across Klarna."

International Business Times UK

AI won’t take your job – but that doesn’t mean you should ignore it

AI won’t take your job – but that doesn’t mean you should ignore it

Two influential tech CEOs have sparked a debate about AI’s effect on jobs. Klarna CEO Sebastian Siemiatkowski announced the buy-now, pay-later firm stopped hiring a year ago, claiming that AI can do most of the jobs that humans do. And the chief executive of AI firm Nvidia, Jensen Huang, has…

The Conversation

'We Stopped Hiring!': FinTech CEO Reveals How AI Replaced Hundreds of Employees in a Year

'We Stopped Hiring!': FinTech CEO Reveals How AI Replaced Hundreds of Employees in a Year

Klarna has embraced AI, which has resulted in job cuts. Other tech giants, such as Google, IBM, and BT Group, have also adopted AI, reducing their workforces.

International Business Times UK

"Our chatbots perform the tasks of 700 people" with better customer ratings: AI takes center stage as a Swedish fintech shrinks its workforce by half

"Our chatbots perform the tasks of 700 people" with better customer ratings: AI takes center stage as a Swedish fintech shrinks its workforce by half

Klarna, a Swedish fintech company, plans to integrate AI into its workflow, allowing it to get things done faster and easier with fewer employees.

Windows Central

Klarna has 1,800 employees it hopes AI will render obsolete

Klarna has 1,800 employees it hopes AI will render obsolete

Klarna CEO Sebastian Siemiatkowski wants to trim his staff to 2,000, from a peak of 5,000, with the help of AI.

'Our Chatbots Perform The Tasks Of 700 People': Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

'Our Chatbots Perform The Tasks Of 700 People': Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

As AI technology continues to advance, Klarna, a Swedish financial services company, is planning to reduce its workforce by almost 50% in favour of AI-powered automation.

International Business Times UK

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Klarna's CEO embraces AI and the 'Toyota Way'

The "buy now, pay later" CEO sees a lot of similarities between fintech and carmaking, particularly when it comes to security and quality.

Klarna's CEO is embracing AI and expanding into credit cards

There's more to Klarna than "buy now, pay later."

International Business Times UK

This £5.5B Start-Up Laid Off 700 Employees 2 Years Ago, Says AI Does All Of Their Work

Klarna claims its AI assistant handles diverse inquiries in 35 languages, typically within 2 minutes.

Klarna’s CEO embraced AI by telling OpenAI’s Sam Altman, “I want Klarna to be your favorite guinea pig”

As his fintech preps for an eventual IPO, Sebastian Siemiatkowski believes experimenting with AI is crucial.

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The Independent UK

Klarna CEO Siemiatkowski says buy now, pay later is used by shoppers who otherwise avoid credit

Sebastian Siemiatkowski is a co-founder and CEO of Klarna, the Sweden-based company that’s one of the world’s biggest providers of buy now, pay later services to customers

The Guardian - UK

Buy now, pay later firm Klarna reports first month of profit in three years

Fintech company still made second-quarter operating loss of £62m as calls grow for sector to be regulated

Klarna slashes half-year loss by 67% and its CEO celebrates shattering 'misconceptions around business model'

Klarna's CEO, Sebastian Siemiatkowski, had announced last November that the company aimed to start posting quarterly profits by this summer.

Klarna makes major change to payment choices 'to put customers interests' first'

People shopping directly through the KIarna app will be able to "opt out" of using credit which Klarna says will help people manage their money better and prevent debt

Sweden’s Klarna burned through $100 million a month to become a buy-now-pay-later giant in the U.S. Can ChatGPT help it turn a profit again?

Klarna, a pioneering fintech startup, seeks a rebound after a year marked by layoffs and a plummeting valuation.

The Guardian - UK

Klarna losses more than triple as consumer spending slows

Buy now, pay later firm will issue smaller loans to some customers to return to profitability

The Guardian - UK

Klarna sees its value slashed by 85% in latest round of fundraising

‘Buy now, pay later’ firm, once Europe’s most valuable private tech company, valued at less than $7bn

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