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UNBELIEVABLE: 4 - Caught on Camera

Staffing boost returns humans to Centrelink services

Thousands more frontline workers are being hired to improve Centrelink and Medicare services, in line with recommendations from the robodebt royal commission.

AAP

Services Australia targets call wait times with 3000 extra staff

About 500 staff will be in Canberra.

The Canberra Times

Centrelink officials recalled to Senate estimates after failing to answer ‘basic questions’

Request for welfare agency to return on 7 November follows ‘unnaceptable’ October hearing about growing call and payment wait times

The Guardian - AU

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Dozens of Centrelink fraud prosecutions dropped due to unlawful welfare debt calculations

Services Australia and prosecutors are unable to say exactly how many past convictions may be affected

The Guardian - AU

Centrelink Pauses 86,000 Debts Due To ‘Unlawful’ Miscalculations & Anyone Else Got Robo-Déjà vu?

Centrelink have put the debt repayments of 86,000 recipients on pause after an investigation found it breached security law.

Pedestrian.tv

Services Australia forced to pause Centrelink debt repayments for 86,000 people amid legality concerns

Debt pause comes after watchdog found historical ‘income apportionment’ method breached social security law

The Guardian - AU

Majority of Centrelink payments facing significant delays since Labor took office

New documents reveal 27 of 32 claim types including jobseeker experiencing blowout in wait times after return to pre-pandemic staffing levels

The Guardian - AU

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Centrelink issues 2.8m busy messages to callers in only two months as wait times blow out

Crossbench MPs raise alarm with minister as Services Australia data shows only 23% of calls were answered in July and August

The Guardian - AU

Busy message greets one-in-five welfare agency callers

Millions of people making calls for help to Services Australia are hanging up in frustration after being left hanging on the telephone.

AAP

Centrelink jobseeker payments suspended more than 450,000 times in three months

Exclusive: New figures reveal mutual obligations system responsible for the vast majority of welfare suspensions

The Guardian - AU

Afternoon Update: Australia urges restraint in Israel-Palestine; Services Australia staff strike; and China’s shift away from the west

The Australian government has urged for civilian lives to be protected during Israel-Palestine conflict

The Guardian - AU

Meet the public service agency that is 'too nice'

It turns out having a friendly workplace isn't always a good thing.

The Canberra Times

CPSU split on APS-wide pay bargaining, as some members call for more aggressive approach

Section of union pushes to reject 11.2 per cent offer.

The Canberra Times

Marise Payne to quit parliament – as it happened

This blog is now closed.

The Guardian - AU

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Newcastle Herald

'Unfair toll on you': Services Australia boss says sorry to staff for robodebt

'You deserve an apology from your agency,' Ms Skinner told staff.

The Guardian - AU

Services Australia backtracks after ‘unfair’ approach to botched child support assessments

Commonwealth ombudsman says agency initially planned not to inform people affected by 15,803 potentially ‘inaccurate child support assessments’

The Guardian - AU

Federal government paid Infosys $191m for abandoned Centrelink calculator that only processed 784 claims

Automated welfare ‘engine’ was part of effort to overhaul payments system but then abandoned, with Bill Shorten saying it ‘wasn’t fit for purpose’

The Guardian - AU

Prosecutors pause dozens of criminal cases after Services Australia miscalculated debts

Commonwealth DPP reveals 32 criminal cases affected by ‘income apportionment’ adjourned while reviewed

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The Guardian - AU

Up to 100,000 Centrelink debts or potential debts miscalculated over two decades, ombudsman finds

‘Unlawfully apportioning’ income could cause incorrect calculations on welfare payments but practice unrelated to robodebt, report says

The Guardian - AU

Senior public servants criticised by robodebt royal commission scrubbed from organisational charts

Lawyer Annette Musolino is on leave, as PM’s department assistant secretary Russell De Burgh is replaced on staff listing

The Guardian - AU

Debt collectors face calls to return $11.6m retrieved under unlawful robodebt scheme

Figure paid by federal government for private collection services described as ‘shameful’

The Guardian - AU

‘It was so shocking’: why robodebt’s dark legacy will linger long after royal commission report

As victims and frontline whistleblowers explain, the doomed welfare scheme has caused irreparable damage to claimants and the public service

The Guardian - AU

Robodebt royal commission final report: what did it find and what will happen next?

A 900-page report released on Friday labelled the scheme as ‘cruel and crude’. Here’s what you need to know

The Guardian - AU

Former Coalition ministers incurred $2.5m of legal expenses linked to robodebt inquiry

Ex-PM Scott Morrison spent nearly half a million taxpayer dollars for legal bills while Christian Porter spent almost $800,000

AAP

Robodebt victims urge action on royal commission report

The final report of the royal commission into the controversial robodebt scheme is due to be released on Friday.

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