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FORGOTTEN HISTORY: 19 - The Untold Story

Southwest Airlines pilots’ union calls for ‘historic’ strike vote to ramp up pressure

The Southwest Airlines pilots union is calling for a strike authorization vote in May in the wake of the Dallas-based carrier’s epic holiday meltdown.

Tribune News Service

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

The Independent UK

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service

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Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

Tribune News Service

Here's the latest on the NOTAM outage that caused flight delays and cancellations

The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."

WEKU

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

The Independent UK

Aviation Groups Have Complained for Years About the Outdated FAA Alert System That Crashed Today

Critics say the NOTAM system creates safety hazards by overloading pilots with hard to read and superfluous information while failing to alert them to real hazards.

Reason

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White House stands behind Buttigieg after fallout from airline disruptions

Administration ‘has confidence’ in Transportation Secretary in wake of airline fallout

The Independent UK

US flights resuming after FAA alert system outage causes disruption

Thousands of flights delayed because of problem with system that alerts pilots about hazards or changes at airports

The Guardian - US

Airlines hope for return to normal Thursday after FAA outage snarls U.S. travel

The U.S. aviation sector was struggling to return to normal on Wednesday after a nationwide ground stop imposed by the Federal Aviation Administration (FAA) over a computer issue that forced a 90-minute halt to all U.S. departing flights.

Reuters

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

Tribune News Service

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

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Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

WEKU

Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

Tribune News Service

American Airlines cutting flights to three more cities over pilot shortage, soft demand

American Airlines plans to drop service this spring to three more small airports served by regional carriers, citing an industry-wide shortage of pilots and “soft demand.”

The Independent UK

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

Get all your
news in one place.

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Fortune

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

The Philadelphia Inquirer

Editorial: Want to end air travel chaos? Enforce passenger rights

Chaos reigned at the nation’s airports over the holidays. Lost luggage piled up unclaimed. Police were called to help calm passengers who were demanding answers. The grandkids didn’t make it in time for Christmas dinner.

Tribune News Service

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

The Independent UK

Southwest starts on reputation repair after cancellations

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded

Roll Call

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

The Independent UK

Passenger sues Southwest for failing to provide ‘prompt refunds’ amid December chaos

Credit was offered but there were no alternative flights available

Tribune News Service

San Diego Southwest customers sue airline over canceled flight during Christmas holiday period

Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.

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