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REVEALED: The district consumer disputes redressal commission | Rare Historical Photos

HRTC charges Rs 29 extra on return ticket from Haridwar; passenger says super luxury toll paid for ordinary bus, wins Rs 50,000

A passenger who paid Rs 55 toll on his Una to Haridwar return bus ticket, against Rs 26 charged on the onward journey for the same route, approached the District Consumer Disputes Redressal Commission in Una after HRTC failed to justify the increase. The commission found HRTC's own records contradicted…

The Economic Times

Flight Delayed or Cancelled? Here Is the DGCA Compensation Indian Passengers Can Claim

What the DGCA Rules Actually SayThe Civil Aviation Requirements issued by the Directorate General of Civil Aviation, specifically CAR Section 3, Series M Part IV, set out enforceable passenger rights for every scheduled domestic flight in India. These are not voluntary service standards. They are regulatory obligations, and airlines that…

Times Life

Insurer can't reject claim if alcohol habit disclosed before policy purchase: Consumer commission

A consumer commission ordered Edelweiss Tokio Life Insurance to pay over fifty lakh rupees. The company rejected a widow's claim despite disclosed alcohol consumption by her husband. Hypertension and diabetes were also noted as lifestyle diseases by the commission. The insurer was found guilty of deficiency in service for rejecting…

The Economic Times

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Customer charged Rs 10 extra for a carry bag: Consumer commission orders Rs 30,000 payout; says retailers like 'Reliance, D-Mart', Zudio must bear cost of making goods deliverable

Zudio has been ordered to pay Rs 30,000 after a Karnataka consumer commission ruled that charging a customer Rs 10 for a carry bag amounts to unfair trade practice and violates the Sale of Goods Act, 1930. The commission also directed the retail chain to immediately stop charging for carry…

The Economic Times

'Involuntary experiment...': AAP's Sanjay Singh moves Rule 267 notice in Rajya Sabha against mandatory E20 petrol

Aam Aadmi Party MP Sanjay Singh raised concerns about mandatory E20 petrol implementation. He highlighted potential vehicle damage and reduced fuel efficiency for consumers nationwide. Singh cited a consumer court ruling which ordered a vehicle replacement due to E20 fuel damage. The Attorney General's description of E20 as an experiment…

The Economic Times

Kerala man wins over Rs 1 lakh from Air India after 9-year legal battle over missed Saudi flight

A consumer commission ruled against Air India, requiring the airline to compensate a passenger who missed his international flight after a domestic delay in 2017. The incident resulted in financial loss and considerable emotional distress for the passenger. Despite Air India's defense of no service deficiency, the commission deemed the…

The Economic Times

Who Pays If E20 Fuel Damages Your Car? Explained

As E20 petrol becomes more common across India, many car owners are asking one important question: Who pays if something goes wrong? While the government says E20 is safe for compatible vehicles, some owners have reported concerns about mileage, wear and tear, and repair costs. This has created confusion over…

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HDFC Life rejects Rs 50 lakh insurance claim over two existing policies: Widow wins after court finds the proposal form never asked about other insurers; full payout ordered

HDFC Life rejects Rs 50 lakh insurance claim over two existing policies: A Kurnool consumer commission has ordered HDFC Life Insurance to pay Rs 50 lakh to the widow of an ICU doctor who died of cardiac arrest while on night duty. The insurer had rejected the claim citing non-disclosure…

The Economic Times

Amazon delivered wrong shoes and denied refund: Kerala customer wins nearly Rs 10000 payout

Amazon delivered wrong shoes and denied refund: A Kerala consumer commission has ordered Amazon to refund Rs 1,945.30 and pay Rs 8,000 as compensation to a Kannur engineer who ordered black Skechers shoes but received a different pair. When she returned the product, Amazon claimed the return never arrived and…

The Economic Times

Hostel to pay Rs 40,000 to student who left over poor food: Owner never returned the advance; student vacated within a week over no Wi-Fi and poor maintenance

Hostel ordered to pay Rs 40,000 to student over poor food: A consumer court in Himachal Pradesh ordered a Greater Noida hostel to refund Rs 30,000 with 9% interest after a student left within a week, alleging poor food, lack of Wi-Fi and poor maintenance. The commission also awarded Rs…

The Economic Times

Tata AIG rejects mediclaim saying policyholder hid a disease: Court says 'insurance companies are only interested in premiums'; orders insurer to pay over Rs 60K

Tata AIG ordered compensation: A consumer court in Haryana has directed Tata AIG to pay a policyholder after finding the insurer wrongly rejected his mediclaim over an alleged pre-existing illness. The commission ruled Tata AIG failed to back its allegations with legally admissible evidence and awarded Rs 40,246 along with…

The Economic Times

Vacuum cleaner began emitting smoke just two days after purchase, company took it for repair and never returned it; court orders Rs 3,500 compensation

A Gwalior consumer has won a case against Eureka Forbes after a vacuum cleaner bought online malfunctioned within days and was never returned after a repair attempt. The company was found guilty of service deficiency by the District Consumer Disputes Redressal Commission. Eureka Forbes must now either repair, replace, or…

The Economic Times

Air India fined Rs 60,000 for changing booked seats of senior couple, leaving hip replacement patient in cramped seat for 14-hour flight

Air India fined Rs 60,000: An elderly couple from Punjab's SBS Nagar district booked specific seats on an Air India flight for a long-haul journey. At boarding, the airline shifted them to seats with less legroom, separating the husband and wife and forcing a hip replacement patient to sit cramped…

The Economic Times

Rooftop solar failed to cut bills: Court orders renewable energy company to pay Rs 25,265 refund and compensation for poor power generation

Rooftop solar company compensation: The District Consumer Disputes Redressal Commission in Vizianagaram has partly allowed a complaint over rooftop solar billing, directing the opposite party to refund Rs 10,729 collected as net meter charges and Rs 4,536 for shortfall in power generation. The commission also awarded Rs 5,000 each towards…

The Economic Times

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The Economic Times

Health insurance company denies claim over father’s alleged alcohol history; son fights back and wins Rs 6 lakh

A software engineer's father's health insurance claim was denied by HDFC ERGO due to an alleged alcohol history. The insurer repudiated the claim despite hospital clarifications. The District Consumer Disputes Redressal Commission has directed HDFC ERGO to pay Rs 6 lakh with interest and ordered the hospital to pay Rs…

The Hindu

Consumer forum orders Swiggy and restaurant to pay ₹10,000 for delivering ‘non-vegetarian’ food to customer

Hyderabad consumer commission orders Swiggy and restaurant to pay ₹10,000 for delivering non-vegetarian food to customer.

The Hindu

Shop cannot evade responsibility for product repairs: consumer panel

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