The airline industry has been under pressure since the pandemic due to travel restrictions, while staffing shortages have made it difficult for airlines to recover from other routine issues. Flight delays and cancellations increased significantly last year, costing U.S. carriers more than $100 million, disrupting customers’ experience.
The industry is trying to get ahead of the problem with massive hiring, timely planning for bad weather, conservative scheduling, and better technology for customers and staff. However, similar risks might persist as the peak travel season gets underway. Carriers including Spirit Airlines, Inc (SAVE) and JetBlue Airways (JBLU) have already pared back flying this season.
