With the news this morning that Sainsbury's has suspended its use of live facial recognition technology at one of its London stores after a customer was wrongly challenged as a shoplifter, it's raised yet more questions about how much we should really trust AI-powered security technology.
As reported by the BBC, Matt Arnold, 46, was shopping at Sainsbury's East Dulwich store when he was stopped by management at a self-service till. He has since warned that retail surveillance technology risks humiliating customers and creating situations where staff feel compelled to follow automated alerts without applying their own judgement.
