In a frustrating trend for consumers, many major companies are making it increasingly difficult to get help from a real human being. They are quietly removing customer support phone numbers, discontinuing live chat services, and eliminating direct email addresses from their websites. This forces customers into a frustrating loop of unhelpful FAQ pages and ineffective AI chatbots. This strategy, designed to cut costs, outsources the labor of problem-solving to the customer and creates a wall between the company and the people it serves.
