Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make me want to throw my phone against the wall. “Live agent,” you request, after the umpteenth time trying to explain your issue. Lo and behold, the bot responds (yet again) by asking you to “please provide some more detail about your issue or question.” Are you kidding me?! “Agent has ended the chat.” Aaaaaargh.
Customer support agents, whether real or "robot", are supposed to *help* customers. But honestly, sometimes they do the exact opposite. People have been sharing their infuriating encounters online and wow, we don’t know whether to laugh or cry.
Bored Panda has compiled a list of the most ridiculous times customer service chatbots or humans had one job to do, and failed dismally. We also spoke to customer service and experience expert, Shep Hyken, about how companies can improve their customer support. As a bonus, you'll find a story further down, about how one customer's viral interaction with an AI customer service bot went hilariously off-script, prompting a delivery company to do damage control.
