I moved into a newly built house in June 2020. HMRC has still not updated my postcode on its records, so passport and driving licence renewals have had to be completed by post. I have tried to complain about this using the online complaints system. After spending 45 minutes completing six pages of the signing-in process, and receiving a one-time password and my 12-digit ID, I was asked for … my postcode.
Jim Rotheram
Preston, Lancashire
• It’s hard to impress on non-south Asians what Lata Mangeshkar meant to one-sixth of humanity (Lata Mangeshkar, legendary Bollywood singer, dies at 92, 6 February). She was the background music of the lives of millions over many decades. In a time and place where division was – and remains – the modus operandi, she was a bridge between generations, castes, religions, and even countries. She was a national treasure.
Sheilendr Khipple
Wilmette, Illinois, US
