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Evening Standard
Evening Standard
Business
Tim Hyatt

THE TRUTH ABOUT: Ai can never replace the human touch in the property market - The Untold Story

There will come a time when “you can have a job if you want a job  but AI will be able to do everything”.Earlier this month, when Elon Musk met with the Prime Minister, Rishi Sunak, at the UK’s Artificial Intelligence (AI) safety summit this was exactly what he told him - AI will remove the need for jobs as we know them.When it comes to real estate, especially the homes we live in, entertainfriends from and the space in which we spend precious time with our families, there is an emotional element which is so critical. AI is no doubt coming and will lead to the transformation of a broad range of sectors over time. For many industries its application will be an immediate efficiency driver and technology which will help grow margins and profitability.

In life sciences the R&D process is already being transformed by AI, resulting in changes to lab design and the quantum of office vs lab space. Manufacturing is another area which is being revolutionized by AI.  That said, from my perspective operating at the heart of the UK’s property market, simply put, we are not going to entertain the idea of robots selling homes, letting office space or managing buildings.

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