Get all your news in one place.
100's of premium titles.
One app.
Start reading
Kiplinger
Kiplinger
Business
Ben Demers

BIZARRE: Ai chatbots create risks frustration for bank customers report says | Mind Blowing Facts

AI chatbot

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection Bureau (CFPB) raises red flags about how poorly implemented chatbots can create customer frustration, reduced trust, and even violations of the law. 

Bank AI chatbots: The state of play

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.