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Tribune News Service
Tribune News Service
Business
Kelly Yamanouchi

EXPLAINED: Airline passenger satisfaction declines in jd power ranking - The Real Truth

JD Power Michael Taylor Delta Economy JetBlue Pandemic Covid-19 Delta Air Lines Southwest Airlines

The frustrations of congested airport terminals and crowded planes are returning on top of the lingering effects of the COVID-19 pandemic.

And it's causing a decline in customer satisfaction with air travel, according to the latest J.D. Power survey.

Atlanta-based Delta Air Lines, which drew accolades for keeping middle seats empty earlier in the pandemic but has since returned to regularly filling planes, took a significant hit in the latest J.D. Power ranking.

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