Delta Air Lines and other carriers are committing to pay for hotel and food expenses for some passengers whose flights are canceled or delayed by three hours or more, as the federal government pushes airlines to improve how they treat customers during flight disruptions.
U.S. Transportation Secretary Pete Buttigieg sent a letter to airlines two weeks ago "challenging" them to improve their customer service plans. He pledged to post an interactive dashboard before Labor Day showing what consumer are entitled to from airlines when their flights are canceled or significantly delayed due to circumstances within the airline's control.
The steps come as the airline industry emerges from a brutal summer travel season marred by flight disruptions, cancellations and staffing shortages.
