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The Guardian - US
The Guardian - US
Technology
Varsha Bansal

REVEALED: Amazon is determined to use ai for everything even when it slows down work - The Real Truth

Person in a grid-lined room carrying a small box while large digital hands above hold and tape a cardboard box.

When Dina, a software developer based in New York, joined Amazon two years ago, her job was to write code. Now, it’s mostly fixing what artificial intelligence breaks.

The internal AI tool she’s expected to use, called Kiro, frequently hallucinates and generates flawed code, she says. Then she has to dig through and correct the sloppy code it creates, or just revert all changes and start again. She says it feels like “trying to AI my way out of a problem that AI caused”.

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