The Transport Ministry has ordered baggage-handling companies at Suvarnabhumi airport to speed up their services after receiving complaints from people who had to wait up to 90 minutes to collect their luggage.
Transport Minister Saksayam Chidchob said the congestion issues at immigration counters have also been resolved. According to him, the immigration procedure for arriving tourists now takes just 15 minutes per person and most tourists spend about a minute at a manned desk. However, many passengers have experienced delays at the baggage claim section.
Mr Saksayam said there are two baggage reclaim service providers -- Thai Airways International (THAI) Plc and Bangkok Flight Services (BFS) -- which are currently understaffed, leading to baggage claim delays for many flights.
