A Bangor woman has spoken out about her frustration at missing out on the £600 energy support payment due to complications caused by moving house.
Charlotte Clarke moved to a new house on 21 December where SSE had been the provider but she decided to stick with her own energy provider, Power NI, as she believed to would be the most hassle-free option.
"I contacted Power NI on 20 December first to say I was moving as they were the providers on my then-current house," she said.