More than 10 per cent of Christmas gifts are expected to be returned to the seller this year after some well-intentioned gifting missed the mark.
This amounts to between $2.5 billion and $3 billion worth of unwanted presents that will be exchanged or returned in the days after Christmas, the Australian Retailers Association (ARA) estimates, or around 11-13 per cent of the overall total spend.
Chief executive officer of the retail body, Paul Zahra, said the bulk of returns would be direct exchanges so won't affect the bottom line for those retailers.
