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The Hindu
The Hindu
National
The Hindu Bureau

YOU WONT BELIEVE: Budget proposes to revamp sahaya boost technology - You Need To See This

Budget BBMP

The Budget has proposed revamping of the entire Sahaya – the Public Grievance System – by setting up a dedicated call centre to call back the citizens and take their feedback on the disposal claimed by various departments of the BBMP. In case the feedback is unsatisfactory, then the ticket or grievance will be kept open.

Contact-Less and Face-Less (CLFL) citizen service delivery for BBMP services will be the theme and every possible service will be brought to this CLFL platform to achieve transparency and empowerment of citizens.

The Budget has also proposed to make mobile as a preferred service delivery platform and as many services and interfaces as possible will be brought on the mobile platform. Multiple databases of BBMP and other government departments will be integrated to deliver automatic services to the citizens.

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