Viki tried talk therapy with a couple of therapists to process past trauma. But after about a year, she didn’t feel like it was going anywhere and hadn’t built up a rapport with either therapist. Currently out of work and unable to afford traditional counseling sessions, she decided to try using an AI chatbot to help her process her feelings.
“It’s free, and I can do it whenever,” Viki, 30, who is using her first name only for privacy reasons, told Salon in a phone interview. “That’s such a huge help.”
