The Railways’ web traffic filtering technique using a complex captcha with a wavy strikeout pattern is forcing many senior citizens to stay on the sidelines during this festival season unable to take advantage of the tatkal booking service.
Many of those who failed to complete the booking online alleged that the high-security method to avoid spammers is pushing genuine users out of the network.
“Even a young passenger with a very good eyesight will have to struggle to crack the strange pattern of the captcha. It is a survival of the fittest in this frantic online run,” said N.C. Rajendran, a Vadakara native who has experienced the difficulty many times. He pointed out that senior citizens who make use of the IRCTC mobile application are those who mainly fall at the first hurdle.
