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THE TRUTH ABOUT: Cba seeks to reassure customers at challenging time - Caught on Camera

CEO Matt Comyn says all regional Commonwealth Bank branches will remain until at least July 2027. (Dan Himbrechts/AAP PHOTOS)

The CEO of Australia's largest retail bank has penned a letter of reassurance to customers amid cost-of-living pressures and a slip in its shares.

"It's been a challenging time for Australian households and businesses, and we know many customers have been looking forward to lower rates," Commonwealth Bank CEO Matt Comyn said in a letter that hit most patrons' email inboxes on Monday.

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