Following a series of complaints regarding practices by airlines and online travel agents that trick consumers into making unintended purchases — such as paying for seats — while booking flight tickets, which one government official called a “cybercrime”, the Ministry of Civil Aviation has asked low-cost carrier IndiGo to rectify its website.
The rap for the airline that enjoys a 60% market share comes days before a Consumer Affairs Ministry meeting to discuss such complaints from air travellers to be held on November 9. Attendees will include representatives from the Ministry of Civil Aviation, airlines, online travel agents, and NGOs representing consumers.
The agenda of the meeting is to discuss complaints about airlines showing all available seats as paid at the time of purchasing a ticket, incidents of passengers denied boarding despite a valid ticket, as well as delays in refunds for cancelled flights.
