“I have seen a change in the behaviour of the police. They were more courteous when I visited the station for a passport enquiry. The service offered were commendable and I was glad that the perception about the city police is going to change soon,” said Radhakrishna, a techie and resident of Koramangala.
In the last few days, the police administration is claiming that the behaviour of police personnel at the station level has changed drastically. This is because the city police are sending volunteers as decoys to the stations with complaints to rate the police based on their service.
For example, a police officer in the South East division swung into action and took up a suo-motu complaint following a minor fire accident to avoid getting a show-cause notice based on the feedback from volunteers.
