Delta Air Lines is pursuing damages from cybersecurity firm CrowdStrike and Microsoft following a significant service disruption that resulted in thousands of cancelled flights and stranded passengers. The airline, facing costs estimated between $325 million to $475 million, has enlisted the services of high-profile attorney David Boies' law firm to seek restitution for its losses.
The service issues stemmed from a flawed software update that impacted a critical computer program, causing widespread outages at businesses globally. While many companies quickly recovered, Delta struggled for days, particularly with its crew-tracking software, leading to the cancellation of 6,300 flights and significant delays affecting over two-thirds of its completed flights.
