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The Conversation
The Conversation
Susan Cape, PhD student, School of Social Work, McMaster University

HISTORICAL FACTS: Disney s new disability access policy risks excluding some disabled visitors - Caught on Camera

Changes to the policy could mean that fewer visitors with disabilities get the assistance they need. (Shutterstock)

This past June, Charisma Mangahas — a young woman with Guillain-Barre Syndrome — shared on TikTok that she had been denied disability access service at Disneyland in California. She is one of many disabled individuals who say they are being denied access to this service after Disney parks revised their disability policies over the summer.

Disability access service (DAS) is a service designed for individuals who — due to disability — struggle to wait in a conventional queue. Instead, they are given the option to wait outside of the queue for their turn on a ride or attraction.

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