I used a specialist company, Treasured Possession, to clean and pack my wedding dress and veil after my wedding. The items were collected from my home by the courier DPD and were due to be returned a month later. Four weeks after I handed them over, Treasured Possession informed me that DPD had lost the package. That was more than a month ago. I’m told Treasured Possession has been chasing for updates and has started an insurance claim but I do not want to give up on being reunited with my dress and veil. It must be somewhere! I have never felt more amazing than in these items and hoped to keep them for ever and perhaps even pass them on to a daughter. I cannot accept that this is not going to be possible now.
EL, London
Only a bride will understand the pain of your loss; and a bridal dry cleaning firm. “Like the bond you’ve made with your loved one, memories of your special day will last a lifetime, and we’re here to make sure your wedding dress does, too,” reads the homepage of Treasured Possession. Now the blame lies with DPD, which somehow managed to lose your sizeable parcel, but Treasured Possession could have been more proactive.
