Even before the internet was invented, businesses have had security operations centers (SOCs) to monitor, manage and secure the enterprise. This was because protecting data, applications, and the network were all seen as integral to the success of the business. Today, no serious enterprise would ignore the importance of its network operations.
Yet when it comes to an even more valuable resource – employees – it’s only recently that businesses have started to assess and improve the quality of the digital employee experience (DEX) and its subsequent impact on productivity. One way some organizations are tackling the problem is the creation of DEX Operations Centres (DOC), i.e. a function designed to maximize the digital experience for all employees by removing blockers, reducing stress, and enabling better focus.
