A mum has revealed her response from Pontins after she wrote to them complaining about her "disgusting" stay.
Maxine Hannah, 44, booked a three-night getaway to the budget holiday camp with husband Mark Malvern, 43, her son, 13, and his friend.
She felt her family deserved a break after the death of her brother-in-law but when they arrived, they claimed they found horrors inside their room.
