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Austen Shakespeare

EXPLAINED: Gateshead council pledges to half response wait to housing complaints - The Real Truth

Gateshead Council Gateshead

Housing complaints to Gateshead Council will now be responded to in half the time, they have pledged.

Councillors gathered at Gateshead Civic Centre to vote on changes to the complaint procedures to streamline how quickly complaints are handled. The new process is now in line with newly updated guidance from the Housing Ombudsman Scheme.

The Housing Ombudsman investigates disputes between landlords and tenants. The response time has been cut as the council has moved to a two-step complaints procedure, instead of the old three-step process.

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